We will gladly exchange or refund any unused goods if you return them to us in a saleable condition within 28 days of receipt. Simply post your goods back to us in an unused condition, in their original packaging with any labels attached, together with a copy of your invoice and a covering letter explaining your requirements, the goods are your responsibility until they reach our warehouse. If in doubt, please call us for advice on 01672 560355.
Postage will be charged on all goods returned for exchange. This does not affect your Statutory Rights.
If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods.
If an item is found to be faulty or damaged, please notify us immediately via phone or email and we will advise you how to proceed.
Telephone: 01672 560355 or Email: firstname.lastname@example.org
In order to comply with Health & Safety regulations, any faulty items being returned for assessment must be in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet this criteria and such items will be returned back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can be agreed.
Refunds and exchanges will be processed upon receipt of goods that are in re-saleable condition and accompanied by a returns note. Return postage costs are the responsibility of the customer, we regret that we cannot be held responsible for returned goods lost in transit.
We can only process refunds via the original payment method used for the purchase.